How can we help?

- Cash Pickup
- Card Transfer
- B2B Payments
- Transfer to Bank Account
- Digital Wallet

- They are our representative where you can send or receive money.
- They are contracted banks and money transfer companies which provide intermediation for the GMG transactions.
- Turkish Post Offices

Click here to find locations

If you're tracking your transfer, you might notice the status changes from time to time. If you aren't sure what the statuses mean, review the following details for more information:
- Canceled- Your transfer can't be completed and your money is being refunded if you were charged.
- In Review- We need some time to review your transfer to make sure it complies with regulations. We'll contact you over the phone, email, or text message to let you know if we need any additional information from you.
- On Hold- We need your help to complete your transfer. We may need you to help us fix an error with your transfer information.
- In Progress- Everything is on track! Your transfer is scheduled to arrive by the promised delivery date.
- Ready for Pickup- Your transfer is ready for your recipient to collect at their local cash pickup location. 
- Completed- Your money has been successfully delivered to your recipient.
If your transfer status is Delivered, but your recipient hasn't received their money, contact us.

Your payment options vary according to your location. For more information about sending money, check out GMG agent/partner in a specific country. Click here

The maximum amount limit is 10.000 USD and 10.000 EUR per transfer, in Turkey. The limits for the money transfers performed through the GMG Service Points in the contracted countries will vary depending on the applicable regulations in each respective country.
- Your Location
- Your Recipient’s Location
- Payout Method
- Agent Location Limits

Most transfers take anywhere from a few seconds to 2-3 days. Occasionally, outside factors can slow the transfer process.

It could take longer for your funds to be released if your bank is closed for the day, or for a weekend or holiday. Time of day, weekends, and holidays may also prevent your recipient from picking up cash.

We recommend using Track a Transfer tool! This is the quickest way for both senders and recipients to view status updates in real-time, regardless of location. Click here

Turkish Post Office: Monday to Friday 08:30-17:00 , Saturday 10:00-13:30 , Sunday Closed Agent and Partner Locations: Customers can visit our nearest agent and partner location to find out the working hours.

You can receive money transfers multiple ways, depending on where you are located. 
- Transfer to Bank Account
- Cash Pickup
- Digital Wallet
- Card Transfer
- B2B Payments

Funds should be available in your bank account, mobile wallet, or available for cash pickup as soon as they’re released or paid for, depending on the payment method. With over 500,000 partner locations in 165 countries, cash pickup is a great option. Generally available in minutes. Using our Find a Location tool, recipients can find the nearest location for Cash pickups.

Generally available in minutes. Bank account transfer received after certain cut-off times for certain channels and products may be credited as of the next Business Day. Contact us or visit our nearest location for additional information. You can check the status of your money transfer by using tool: Click Here

Individuals must present their valid identification document.
Residents should have:
- Passport
- National ID Card
- Driver Licence With Picture
Non-residents should have:
- Their National Passport
- Permanent Resident Card
- Customs Entry Exit Form or Temporary Protection Foreign ID card

Your reference number to track your transfer is included in the text message you receive from GMG. If you didn't receive a text message from GMG, ask your sender to share the reference number.  Note: If you're receiving your transfer at a cash pickup location, you will need the reference number to collect your money.

To track money transfers here, enter the reference number of the transaction.Click here

GMG will refund the principal amount of a money transfer (at the applicable exchange rate described herein in effect at the time the refund is made) upon the written request of the sender if payment to the receiver is not made or credited within 45 days. Transfer fee refunds are made upon sender’s written request if the money transfer is not available to the receiver within the time specified for the selected service, subject to the business hours of, and availability of funds at, the location selected for payment and other conditions, including, without limitation, conditions beyond the control of GMG, its Agents or Partners, such as inclement weather or telecommunications failure. Transfer fees are not refunded if the transfer is stopped at the sender’s request.

We are always happy to help get your money where it matters. As long as the transfer has not been completed, changes can usually be made to your money transfer. If you have misspelled your recipient’s name and transfer doesn’t match their photo ID, you shall visit one of our location points to make changes to your transfer. If changes can’t be made, you may need to cancel your transfer.

You can request to cancel a transfer send to the name of the beneficiary by contacting the GMG location points — as long as the transfer hasn’t been paid out.

We understand that plans change, and you may need to cancel your transfer because of that. However, we can’t cancel your transfer if:
- The money is already on its way to your recipient
- It’s been paid to your recipient

There are a few common reasons your transfers could be canceled by GMG before they're complete:
- We couldn't authorize your payment method.
- We couldn't verify your identity. Make sure that the name, date of birth, and address in your verification documents match the information you have provided to us.
- We didn't receive your verification documents. If we've asked you for additional information to complete your transfer and don't get a response within three days, your transfer will be canceled. 
- Your cash pickup wasn't collected. Cash pickup locations will usually give your recipient 60 days to collect their money before the transfer is canceled.

A transfer is typically put on hold because we need more information from you before the transfer is sent. If your transfer has been placed on hold, it usually means we need more information from you to deliver money to your recipient. Reasons for this might include:
- Identity Verification: We may need more information to verify your identity, so we can keep your money safe and prevent fraud.
- Incorrect Recipient Information: If there’s a problem with your recipient’s delivery information, you can edit the transfer to fix any problems. Once it’s fixed, we’ll attempt to deliver your transfer again.
- Transfer being reviewed by our delivery provider: Just like us, our delivery providers have a responsibility to review and confirm that every transfer meets international regulations. We'll let you know if we need any additional information.
- Delivery Provider Temporarily Unavailable: If the bank or cash pickup provider is experiencing an issue, your transfer may be delayed. We’ll process your transfer as soon as they’re available. You don’t need to take any action.

Even if you’ve sent money with GMG before, your transfer may be reviewed. Reviews may happen in several situations. This is done to ensure our service remain open and secure for everyone.

We'll do everything we can to ensure your money reaches your recipient as quickly as possible, but some transfers may take longer than expected. Unfortunately, there’s nothing you can do to expedite the process and we'll contact you if we need any more information to get your money moving.

We have grand ambition to provide excellent money transfer service to our customers and we can only do it with the right team. We’re passionate about our work, and we look for teammates who we learn from and will drive us to work smarter, harder, faster, and more creatively.

We’d love to hear from you.