Frequently asked questions


GLOBAL ODEME HIZMETLERI

Generally available in minutes.

In case of bank account transfer, how long does it take money to reach a bank account?
Generally available in minutes. Bank account transfer received after certain cut-off times for certain channels and products may be credited as of the next Business Day. Contact us or visit our nearest location for additional information.

You can check the status of your money transfer by using tool:
Where's my Money

  • Cash payout
  • Bank Account Deposit
  • Card payment
  • SEPA Payments
  • International Bank Transfer
  • They are our representative where you can send or receive money.
  • They may be in banks, travel agencies, airports, currency exchange offices or other retailers.

You can easily locate Global Odeme Hizmetleri agent and partner location online.
Click here to find one near you.

Individuals must present their valid identification document.
Residents should have:

  • Passport
  • National ID card
  • Driver’s license with picture

Non-residents should have:

  • Their national passport
  • Permanent Resident Card
  • Customs Entry Exit Form or Temporary Protection Foreign ID card

You can send money by vising our agent and representative locations with a valid ID document.

Turkish Post Office:

Monday to Friday
Saturday
Sunday

08:30-18:30
10:00-16:00
closed

Agent and Partner Locations:

Customers can visit our nearest agent and partner location to find out the working hours.


You can cancel a money transfer as long as the receiver hasn’t picked up the money by visiting one of our nearest agent or partner location.

You can make correction in a money transfer as long as the receiver hasn’t picked up the money by visiting one of our nearest agent or partner location.

The maximum amount limit is 65.000 TL or 10.000 USD and 10.000 EUR per transfer.
In some cases, limits vary among countries.